I recently filed a replacement claim for three MIWD 1650's which seals had failed. My initial company contact was very helpful in explaining the review process and necessary documentation. I completed the forms and forwarded them to Customer Care the same day. You responded, acknowledging receipt and advising that my claim was under review. I was prepared for the typical bureaucratic delay, demanding additional documentation, photographs, blood type, mother's maiden name, yada, yada, yada....
Combined with the late February snowstorm, I was prepared for a month-long wait.
Given that, you can imagine my surprise when FedEx rang the doorbell late afternoon, March 5th,with the first window. The final two assemblies arrived yesterday, March 9th. All three windows installed easily, and the view into the tree line is once again unobstructed. You and your team have knocked it out of the park! Thanks to all for delivering superior customer service, and for standing behind your product. MIWD has gained a "customer for life."
Service was provided in the highest degree of excellence in all categories. I am very pleased with the process from MI windows. Everyone was very helpful and most efficient. I have been able to give the highest recommendation to other homeowners. I cannot thank you enough for being so accommodating in resolving this matter.
Just wanted to let you know that our installer Brian was absolutely wonderful. He was very professional and called before his arrival. We are very pleased with our new windows and believe Brian is a great asset to your company!
I just want to thank you for your service. We received the window and it is just fine. It is installed. We greatly appreciate having a clear window again! And we appreciate your warranty! I am of the opinion that when you do something right you should be complimented on it, so these words come to you when something is right rather than when something is wrong.
I just wanted to thank you for the prompt processing of this warranty claim. I received the two replacement window sashes yesterday and they are exactly what I needed. Other than these two problem sashes, all of the other windows are performing well. Your products and your warranty service are outstanding.
I had a broken window that required replacement. I dealt with your Customer Care representative, Jon Adams in Gratz PA. Having worked for a service organization for 50 years, I value outstanding service. Jon gave me this level of service. He was great to work with. I told Jon I received the replacement window yesterday and had it installed quicker than taking measurements for the order. Please thank Jon for a job well done.
Everything was absolutely perfect and I can't say enough good things about your Field Service Rep, Brian Goble. He was on time and installed the replacement parts in record time. There was no mess whatsoever after he left. An excellent representation of your field service team. My many conversations with your office staff were all pleasant and professional. I appreciated all of their help and patience. Thank you to everyone at MI Windows and Doors for making my warranty experience an positive one.
Wonderful customer service! Mr. Klouser was very professional and took great care in repairing our window. We would recommend your company to others!
We had Larry of your service team service our windows and he was excellent across the board! We have no complaints. We are enjoying our new Low E glass! With this unbearable heat we've had our a/c is not running overtime like it use to. Larry was very professional and true to his word. He showed up when he said he would and was appreciative of us as we were of him!
This letter is to draw the attention to the consideration and professionalism displayed to me by your associate, Ms. Christie Mattern, during my recent dealings with your department concering a product problem. Her kindness, patience, knowledge and understanding are a tribute to your department and your company. It is through the understanding and efforts of your employees that guarantee repeat customers in the future.