This letter is to draw the attention to the consideration and professionalism displayed to me by your associate, Ms. Christie Mattern, during my recent dealings with your department concering a product problem. Her kindness, patience, knowledge and understanding are a tribute to your department and your company. It is through the understanding and efforts of your employees that guarantee repeat customers in the future.
We were very happy that MI Windows and Doors truly backed their product. Some companies do and some don't. I will say that because MIWD stood behind the product and were professional and courteous about resolving the problem, I would greatly recommend MI windows to friends and neighbors. In retrospect, if I had to do it over again, I would install the upgraded MI windows. I think the benefits are worth the investment.