I know little or nothing about the quality of windows but I do know a thing or two about customer service and MI Windows has exceeded my expectations in that respect! In 2008 I had a contractor install 1650 Double Hung replacement windows from MI Windows in my home. Seven years later in 2015 I noticed that 7 of those windows had moisture damage. I contacted MI Windows with the following results. Day 1 - Contacted MI Windows and in a 3 minute phone call was instructed to complete a warranty claim and a form was provided by email. Day 2 11:00 am - Submitted the claim (and an email complete with photos of the damaged windows) 3:00 pm - Notified that the claim was approved to expect new windows in about 2 weeks Day 3 - Was contacted by MI Windows letting me know that I had made an error on my claim with the window grid. MI Windows referenced the original order for my windows and contacted me to confirm since the windows were being manufactured as we spoke. Day 11 - Windows delivered by FEDEX to my home. I installed them in about 30 minutes with the most difficult part of the job being the task of unpacking the windows.
I recently filed a replacement claim for three MIWD 1650's which seals had failed. My initial company contact was very helpful in explaining the review process and necessary documentation. I completed the forms and forwarded them to Customer Care the same day. You responded, acknowledging receipt and advising that my claim was under review. I was prepared for the typical bureaucratic delay, demanding additional documentation, photographs, blood type, mother's maiden name, yada, yada, yada....
Combined with the late February snowstorm, I was prepared for a month-long wait.
Given that, you can imagine my surprise when FedEx rang the doorbell late afternoon, March 5th,with the first window. The final two assemblies arrived yesterday, March 9th. All three windows installed easily, and the view into the tree line is once again unobstructed. You and your team have knocked it out of the park! Thanks to all for delivering superior customer service, and for standing behind your product. MIWD has gained a "customer for life."
Service was provided in the highest degree of excellence in all categories. I am very pleased with the process from MI windows. Everyone was very helpful and most efficient. I have been able to give the highest recommendation to other homeowners. I cannot thank you enough for being so accommodating in resolving this matter.
Just wanted to let you know that our installer Brian was absolutely wonderful. He was very professional and called before his arrival. We are very pleased with our new windows and believe Brian is a great asset to your company!
I had a great time with the MIWD gang and enjoyed the tour. MWD is in my book the best partner we have from top to bottom. The office staff and the folks in the plant appeared to be solid and happy.
I just want to thank you for your service. We received the window and it is just fine. It is installed. We greatly appreciate having a clear window again! And we appreciate your warranty! I am of the opinion that when you do something right you should be complimented on it, so these words come to you when something is right rather than when something is wrong.
I just wanted to thank you for the prompt processing of this warranty claim. I received the two replacement window sashes yesterday and they are exactly what I needed. Other than these two problem sashes, all of the other windows are performing well. Your products and your warranty service are outstanding.
I had a broken window that required replacement. I dealt with your Customer Care representative, Jon Adams in Gratz PA. Having worked for a service organization for 50 years, I value outstanding service. Jon gave me this level of service. He was great to work with. I told Jon I received the replacement window yesterday and had it installed quicker than taking measurements for the order. Please thank Jon for a job well done.
Everything was absolutely perfect and I can't say enough good things about your Field Service Rep, Brian Goble. He was on time and installed the replacement parts in record time. There was no mess whatsoever after he left. An excellent representation of your field service team. My many conversations with your office staff were all pleasant and professional. I appreciated all of their help and patience. Thank you to everyone at MI Windows and Doors for making my warranty experience an positive one.